Privacy Policy

Last Updated: November 2025

Welcome to ShoeGXM (“we”, “our”, “us”).
Your privacy is very important to us, and we’re committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party gateways)

b. Non-Personal Information

  • Device type, browser, and operating system

  • IP address and location (approximate)

  • Cookies and usage data (for analytics and marketing optimization)

2. How We Use Your Information

Your data helps us to:

  • Process and fulfill your orders

  • Communicate updates regarding orders, payments, or delivery

  • Respond to your queries and provide customer support

  • Send promotional updates or offers (only if you’ve opted in)

  • Improve our website performance, products, and user experience

3. How We Protect Your Data

  • We use secure socket layer (SSL) encryption on our website.

  • Your payment data is handled by trusted payment gateways (e.g. Shopify Payments, Easypaisa, JazzCash, etc.) — we never store your card information.

  • Access to your data is restricted to authorized staff only.

4. Sharing of Information

We value your trust.
We do not sell, trade, or rent customers’ personal information to anyone.
We may share limited data only with:

  • Courier services (for shipping your orders)

  • Payment processors (to verify and complete your payment)

  • Marketing tools (like Meta Pixel or Google Analytics, for ad optimization)

All third parties are required to keep your data confidential and use it only for service purposes.

5. Cookies and Tracking Technologies

ShoeGXM uses cookies to:

  • Save your preferences and shopping cart

  • Track website traffic and ad performance

  • Improve future browsing experience

You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your information

  • Opt-out of marketing emails anytime by clicking “Unsubscribe”

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions and comply with legal obligations

  • Support customer service or resolve disputes

8. Third-Party Links

Our site may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.

9. Policy Updates

ShoeGXM may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated date.

10. Contact Us

If you have questions, feedback, or requests regarding your privacy, please contact us:

📧 Email: support@shoegxm.com
📞 WhatsApp / Phone: +923213238907
📍 Business Address: Karachi – Pakistan.